Content Ownership And Role Of KM …Posted: July 18, 2008
We have been having this debate for a long time now … Since the time of “KM 1.0” … who owns the content that is being maintained on the KM systems. Of course, there are diverse points of view.
One point of view is that Knowledge Managers, by the very definition of the term, should manage all knowledge … explicit of tacit. This implies that explicit knowledge too is the responsibility of these knowledge managers. Which means that Knowledge Managers should create content which is really high quality content, for consumption by the entire organization.
The other point of view is that knowledge managers are simply brokers. I was reading a blog some time back (tried looking, but …) which quite sums up the way i look at things (almost!). This blog was mentioning that the essence of the role of Knowledge Managers in the organization is a sales role. I quite agree with that. Knowledge Sharing is an idea. And, this idea needs to be sold to the entire organization, so that the basic idea of sharing thoughts, experiences, indeed knowledge, over a period of time, can become one of the basic thought processes of the organization.
I prefer to take a slightly broader view, though. I believe that Knowledge Managers are essentially brokers. They need to be the salespeople … selling the idea of knowledge creation and consumption to the organization, but at the same time, they also need to be sourcing professionals, making sure that the content is sourced according to the requirements of the consumers. From this perspective, i believe that the role of Knowledge Managers is essentially Content Management rather than creation in their capacity as content brokers. Or, in other words, facilitators! Lets look at it this way … Knowledge Managers dont create content, and they dont consume content … all they do is act as the bridge between the creators, and the consumers.