Value of KMPosted: July 28, 2008
Admittedly, theres plenty written about the subject. And, we are yet nowhere closer to what could be a framework for measuring the value of KM. So why am i writing about this? I came across an interesting blog by Jenna Sweeney about the idea of measurement of Training … and, look at it closely, Training and Knowledge Management are related, so i have thought for a long time.
The basic point that Jenna is making here is the fact that measurement must be done in the context of whatever you are measuring. And, this is quite valid for the entire question of value of KM. First of all, KM means different things to different people … and if this is so, it is quite difficult to come up with adequate measurement norms. Leave aside the fact that even if it were to be able to come up with these norms, it would still be very difficult to measure, because of the basic structure of knowledge. And this is something i have written about before … that when we are measuring something as nebulous as knowledge, it is a nice idea to not abstract it from its context, and try to build up something generic, but instead, stick to things which are specific to the context of the measurement.