To "KM2.0"Posted: September 17, 2008
There was a lot of discussion some time back about the assertion that KM is dead … Luis wrote about it … and the assertion that KM is moving more towards conversation from documentation. I have added to the words about conversation … But all this conversation about conversation doesnt answer one question … a question i am thinking about.
Lets take an organization which is yet to reach the “KM1.0” stage … they dont have a centralized document repository … they have siloes where information is stored, and retrieval of this information is largely a manual activity, because a lot of it is stored in team file-servers etc. Question is, should this organization move straight to a “KM2.0” scenario?
One way to look at this would be to say … sure! This would make sense in theory, given the fact that all knowledge is directly or indirectly tacit. So, the logic here would be that if we ca get people together, either into communities, or into an internal blogosphere, we can actually get people to share information more seamlessly even without resorting to a centralized repository.
Having said this, would this work in practice? I dont know, but i tend to believe, it wouldnt. To begin with, information which is not in a repository tends to be difficult to identify. Much more so than something which can be attached to a somewhat defined taxonomy (whether a regular taxonomy or folksonomy … i am including both in this). Second, and more important, a repository could be an important step towards building a mindset of sharing … where it is considered a nice thing to share documents with others, leading to a more ready acceptance of some of the social tools.
Any thoughts? Please do write in, to let me know what you think should be the approach here. Of course, there are pros and cons of both approaches, and would like to hear from you, what you feel are some of each.