Driver Or Enabler …Posted: October 15, 2008
There is a very interesting my friend Nirmala has created … to get a better understanding of the nature of KM initiatives in organizations, and the answer queries about KM. You could read about it here. Its a rather interesting idea … in that, it attempts to provide a certain amount of structure about the entire idea of facilitating knowledge.
There is, however, a thought i had regarding this. One question which came to mind when i was reading this was about the entire idea of whether KM is the driver or the enabler. This, to my mind, is not the appropriate question to ask. This is because, in my opinion, KM is not the end in itself. Rather, a means towards achieving something. Hence, KM should not be considered the driver in the first place. Rather, i would look at KM as an enabler of specific business processes, or drivers.
This is analogous to the question that i have asked earlier … whether KM should be considered a function, or a tool. This question is an important one for the reason that this gets us thinking about whether KM should be a business objective, or a facilitator to specific business objectives. As a function, KM becomes an area of business itself, like Sales, with objectives which drive the working of this function. However, as a tool, KM becomes aligned with business functions, and functions in a way determined by the needs of the business.
In other words, what i am saying here is that KM needs to be more closely aligned with business objectives in order to derive mileage from the initiatives that form a part of KM activities, along with the toolset that KM brings.