Social Apps, Business Processes …Posted: June 21, 2011 | |
I had written earlier about social enterprise apps, where i had takled about how the interactions of people with business processes are a very important part of knowledge creation, this being an important reason for why enterprise apps need to facilitate connections between people who complement each other with knowledge requirement and availability. Taking up from there, one would need to look at how this could be done.
To begin with, enterprise apps need to recognize that these connections as it is exist. You would be working with so many people, out of whome, with some you interact more frequently than with others, because of the nature of work. This is something which could be leveraged to enable creation of connections within the organization. A production manager, for example, must interact quite frequently with the inventory managers, and the software developer must interact more frequently with others working on the same technology, and with others from the same vertical (in addition to the pantry folks, for when the coffee machine goes kaput), or the sales folks need to interact more frequently with the dispatch folks to make sure material or services are delivered on time to customers.
This is not to say that knowledge flows in organizations can be straitjacketed along business processes, but there is a higher probability of people collaborating on a business process interacting with each other, and needing inputs from each other on a regular basis. Once this is understood, an app could help to surface connections between positions, in addition to the social networks that people develop among themselves. What this means is that the Shift Incharge has a higher probability of building a connect with the Stores Manager, and this could be facilitated by the apps.
While this does look like an appendix to the workflow management system which the apps would already have in place, this is bringing in a perspective to workflow management which is people-centric rather than being purely process-centric. Somewhere between the people and process centric approach? Or am i leaning too much towards the process aspect?