The Future of Credentials?

Following the post on the future of work, was thinking about what implications this would have for education, and the most obvious connection between work and education is about credentials. These are the signposts that tell (current or future) employers that a person has a certain set of characteristics. The most obvious example of credentials is the degree which your college/university has given you, telling the world that you meet a certain set of criteria. Often, this criteria is somewhat obscure, and may mean all things to all people, as we can see from the fact that the same credential from different universities mean different things, as seen from the value that people assign to them.

Today, a college degree has immense value for an employer, because the college degree tells the employer that the student has gone through a certain set of courses, and therefore is the right person to meet the requirements of the employers. From the employer’s perspective, the degree tells them that the prospective employee has the skills to be able to build a career. What employers look for is the assurance that the prospective employee has what it takes to fit into the grand scheme of things, to become a part of the larger picture that their organisation represents.

However, as the nature of work changes, as I said before, would such a credential of an ability to learn all things be as important? I believe that in such a scenario, where an individual would be contributing their specific quantum of work in a larger value chain as a ‘freelancer’ the skills of the individual in that particular space would become much more important than their generic ability. This means that organisations would naturally be more interesting in evidence of achievement in that specific area.

Such a shift in focus from organisations would necessarily mean that the ability to demonstrate ability in a particular area would become more valuable than the ability to demonstrate overall/generic ability. Hence, I feel, artefacts generated by individuals in the course of their learning, whether in the form of project reports, or papers authored, or creative work, would probably have a far greater impact than the degree. So, for instance, a paper written by a student on a particular topic, related to the work sphere of the student would likely have far more interest for employers than the degree or the grade would.

In other words, the evidence of achievement, in the form of artefacts, or in the form of eminence would become a far more valuable resource by which to evaluate prospective employees than simply the degree.


The Future of Work?

The way we work has been undergoing massive changes over the last decade or more, but today, I believe, we are at the cusp of a fundamental shift in the relations of work, facilitated by the developments in technology. By relations of work, I mean the role each individual plays in a ‘value chain’ and how the part contributes to the whole.

Before the advent of the modern corporation, people worked not for a corporation (they weren’t around, remember?). Rather, artisans, for instance, manufactured their final product, say a bicycle (if they were around …) as a single entity, and sold their products in a marketplace.

With the advent of the corporation came the concept of people working in jobs where they did specific work, which contributed (often in indefinable ways) to the overall value chain. In this way, the individual would do their part of the work, and pass on their output to someone else, who would do their part of the work (value add) and so on …

This aspect is changing, and, I believe, set to change in bigger ways. As we are seeing there is a trend towards organizations outsourcing their work to freelance contractors. As this grows (and we are seeing this happening more so in the technology sector) we would likely come to a state where instead of many individuals being brought together under the ambit of the organizations, people would work more in their capacity as individuals, being brought together under the ambit of the value chain. This value chain, by definition, would span organizations, which means that we can expect to see, more and more, the value chain being formed as a loose federation of individual freelance contributors, their output orchestrated by a set of organizations partnering together to create a certain set of products or services.

So in terms of work structures this could likely be a move towards towards ways of working the modern corporation replaced, though in ways which are very much the new millennium. This has massive implications on the aspirations of youngsters (I don’t quite rely on the generation nomenclature, partly because I don’t understand it …), in that they can probably no longer aspire to long term jobs and designations may lose their meaning, the content of work, and the satisfaction that generates being the main defining factors there.

In a way, going back in time, but in a 21st century way.


HR Change Agenda

Over the last few days, two pieces have appeared in HBR, about the change agenda for HR. One is written by Ram Charan, which talks about splitting HR, while the other, written by Cathy Benko and Erica Volini, about what it will take to fix HR. At the most fundamental level, both these pieces acknowledge the fact that there is a problem with the HR function in the organization. And since they agree on that, they also agree that something needs to be done about it. And thats where, more or less, they move in different directions, as you would see from the blogs.

Lets step back, and take a look at some of the reasons why these problems are there, coming from the perspective of HR practitioners. The first aspect we need to understand is that in today’s world of business, with a steady level of complexity, and increasing levels of disruptive changes, HR managers need to understand details of the business, both internal and external to the organization. Only then can HR managers play a meaningful role in defining organization strategy. In other words, HR managers need to be at the confluence of business management, and people management. However, most of the HR practitioners I talk to are nowhere close to this point. Most HR practitioners are generalists, and not SMEs when it comes to business operations. This means that they need to take guidance from business managers, and formulate practices based on this guidance.

Because that might sound a bit abstract, let me take an example. Lets say a business manager decides that there are some skills lacking in his team. The manager would reach out to the L&D team, tell them what type of training is required, and the L&D team would search through a catalogue, identify the training, and execute the logistics to deliver the training. The L&D team, in this example, has no understanding of the reason for the training requirement, the objective that is to be met, or the outcomes that should come out of the training for participants. In this scenario, the team is essentially fulfilling requirements, rather than giving strategic inputs into the forecasting of medium- to long-term training needs, how these would help address business objectives, and address employee development.

To summarize, it is at the intersection of business and people management that there is a gap, and filling this gap is the need which needs to be addressed. To address this, we need people who have a sound understanding of the complexity and challenges of business, and how people practices can help to address those challenges and meeting that complexity. Whether this is to be achieved by splitting the HR function, I dont know, though the debate throws up more questions than just that. It raises the point that I am talking about here … that in stead of HR practitioners only taking guidance and fulfilling requirement, HR practitioners need to be in a place where they can add strategic value, and that this requires a change in the way HR managers look at the intersection of business management and people management.


TM/HR

Over a period of time, the concept of Talent Management has become a hot topic in HR circles, and many people are talking about the idea. However, I dont quite know any two sources which give the same definition of Talent Management. A number of things I have read include:

  • Talent Management is strategic while HR is transactional
  • Talent Management is about retaining high-flyers while HR is for lesser mortals
  • Talent Management is about managing skills while HR is about managing the policies related to people
  • Talent Management is old wine in new bottles
  • Its a term coined by clever management consultants to make a quick buck (no I havent read that but thats always a pet theory of quite a few people, isnt it?)

Are these true? I dont quite think so. To some extent, I feel Talent Management is the natural progression from the HR philosophy. Essentially, I feel the difference between HR and TM are more to do with how the organization looks at its main asset … people! In the earlier, HR world, people were one of the factors of production, and of creating value for the organization in a sort of undistinguished way, somewhat (though this is not exactly an accurate parallel, but just to create an illustration) like one machine is interchangeable with another machine, and none the wiser.

TM is based on the understanding that each individual is a distinct one, and each one has a distinct personality, a particular set of talents and skills, aspirations and potential which is unique to each one, and so, need to be treated iondividually. This means that the growth needs, based on their aspirations, would be different for different people, which means that development plans, both in terms of skills development and individual growth in the organization need to be tailored to the individual needs of the particular person. And this, I feel, is the primary difference between TM and HR.


L&D Aligning with TM

Whether you are a Talent Management practitioner, or a Learning & Development practitioner, you would have the question about how these two should align. The question is one of how one can enable the other. To answer this, one must explore the source of L&D initiatives, with which L&D initiatives must be aligned. This source is higher people performance. If we take this as the premise, then it stands to reason that L&D must be strongly aligned with TM strategy.

People performance is defined based on the performance management framework the organization would have in place. Broadly, the levels of this framework (in a theoretical scenarion, and many organizations differ widely from this) could be seen here, and one can also see the levels and ways in which L&D can align with, and enable this TM strategy.

As you can see, the inputs from L&D initiatives at different levels need to be aligned to the requirements of that level, and the learning objectives which need to be met at that level.

At the level of KCAs, where the need is to build behaviourial capability, the training requirement primarily is for soft-skills, the details of which are based typically on a combination of role and the level in the hierarchy of the employee (commonly called band).

At the employee-goals level, the requirements are either in terms of organization needs from the employee, or in terms of employee aspirations, and these are primarily met in the form of technical training, or in form of training designed to meet the needs of succession or progression. From the perspective of succession or progression, organizations usually have programs aimed at equipping people for meeting specific roles, wither at the same level or at a higher level, and these would typically form part of the training needs at this level of the framework.

At the project/operational level, the training needs are primarily project-focused, to build capability inventory aligned with the requirements of the project or operations, and this forms a large part of the training requirements, mostly technical or functional.


Hockey … India

The Indian hickey team lost every single match at the Olympics … Including to South Korea, Belgium, and South Africa. That India lost to Netherlands, Germany, and New Zealand sort of seemed to be an assumption. This is the point when it seems to be very tempting to write the epitaph of Indian hockey. But lets look at an analysis of the point at which Indian hockey is.

Hockey in India has been at the receiving end of apathy for decades now, at least two, would you say? And yet, every two years, once during the Asian games, and once during the Commonwealth games, or the Olympics we that Indian hockey is going downhill, harking back to the glory days of Indian hockey, when we saw (here i am talking about my generation) players like Pargat Singh, M. P. Singh, Mohammed Shahid, Zafar Iqbal, Jude Felix, Merwyn Fernandes, or Salim Sherwani, Hassan Sardar, Samiullah, Karimullah play hockey for the subcontinental giants, or the fact that India has won 10 medals in hockey, out of which 8 have been gold medals. One thing we need to understand, and expect, is that it will take at least 4-5 years for Indian hockey to reach somewhere close to the glory days. This is a long term strategy, and while we should certainly try for a podium finish at Rio, we shouldnt expect it, i feel.

Having said that, lets look at the other side. Today, India is at a point where we can either choose to be the dominant team among the minnows, or be the minnow in the big league, and we have reached from the former to the latter. This, i feel, has come with comparative ease, and the credit should go to the players, coach, and administrators, though frankly, my knowledge of hockey comes from what i watch, or what i read. Having said that, what is surprising is that even though we lost, the quality of hockey played by the team is far inferior to what they played at the Olympic qualifiers, or at the Azlan Shah cup recently. While losing to Netherlands and Germany was expected, the team played a good game versus the Dutch, and if we see how the Dutch demolished Great Britain in the semi-final, India certainly played very well. I suppose the team started losing their way from the match versus Germany, and from there, it was downhill. Maybe its, like former skipper Dhanraj Pillay says, something outside the field which was bothering the team members.

Whatever way it be, we need to look at the picture in its entirety, and see how Indian hockey can, given encouragement, reach the levels of past glory.


Leaders …

The question of leadership, and who leaders are, or ought to be, has been around for a while. I remember the discusion going on about whether are born or whether they can be made for two decades, and i suppose we werent the first people in the world to discuss this. This is a question i keep getting asked When i am running a leadership development training program. Of course, this is a question to which everyone has an answer, and everyone would be confident theirnanswer is the right one.

Well, i too have an answer, though i am not sure if this is the right one. I feel leaders are born, but having said that, there are some principles of leadership which can be generalized (this in the face of believing that every leader has their own distinctive style, not all of which can be generalized, because its relevant to the context) and so, can be taught to some extent.

Having said that, men look up to leaders. Which means that if we can identify the people who people look up to, then we have identified natural leaders who have emerged. This is something this piece from managementexchange talks about.

What you will find really cool about the piece is that it describes that natural leaders emerge based on the level to which they are ready to share expertise or knowledge they have, and the level to whch they are able or willing to collaborate with each other. This, i feel, is the learning paradigm of knowledge-work in a flat world, as they say, that “knowledge shared is knowledge squared”, now it also seems that this paradigm of squaring knowledge may also be at the core of emergent leadership.